Executive Customer Relations Specialist - UAE National CS Operations

The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon identify systems and procedures that directly or indirectly lead to these contacts and drive positive action for change and resolution on behalf of Amazon customers Customer Service and the overall business. ECR serves as a bridge between CS and a variety of other groups within our company.

As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities

• Respond to enquiries from corporate executives government authorities in addition to resolving contacts (received through any channel);
• Provide advice to CS floor staff regarding escalated contacts;
• Communicate effectively and professionally with other departm...