Job Description

We are seeking a customer-focused Call Centre Agent to handle inbound and/or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience. This role required excellent communication skills, problem-solving abilities, and a customer-first mindset. 

Key Responsibilities: 

  • Answer incoming calls and respond to customer queries in a timely and professional manner. 
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 
  • Maintain a thorough understanding of company products, services, and policies to provide accurate information. 
  • Process customer requests, orders, and transactions as required. 
  • Document all call information accurately in the system for future reference. 
  • Meet or exceed performance targets, including quality, produc...

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