Job Description

Job Description

Job Summary:

Manage both Inbound & Outbound - Call, Fax and Letter for Front and Back Office services (S'pore / NZ).

The Responsibilities of the Role:

1. Front Office.

2. CSR will render the following service for enquiry via calls & back office:

  • Member particular update e.g. address, phone
  • Phone-in redemption
  • Lost/stolen and faulty card request
  • Unsubscribe promotional email / SMS
  • Point adjustment and swap card handling
  • Change/cancel/recovery of partner point transfer
  • Loyalty Program related enquiries and support
  • Handle member queries on redemption status, non- received or lost voucher
  • Handle Form Recovery e.g. incomplete information
  • Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls
  • Capture all relevant caller information accurately and feed it into the...

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