Executive - Customer Service

Job title: Coordinator – Freight Operations

Grade:

Department: Operations

Job Purpose:

To manage and execute end-to-end freight forwarding operations, ensuring seamless shipment execution and timely resolution of customer inquiries. This role is responsible for processing and coordinating all confirmed sales orders with accuracy and speed, providing exceptional customer service through proactive communication and operational excellence. The Operations Coordinator serves as a central point of contact for customers, ensuring their requirements are met and expectations exceeded while adhering to company standards and regulatory compliance.

Key Responsibilities:

1. Proactively manage the entire shipment process from booking to job closure, ensuring compliance with all company procedures and standards.
2. Coordinate and process sales orders with precision and speed, ensuring timely and accurate execution of shipments as pe...