Executive Customer Service Representative

About Executive Customer Service Role

• Respond to inquiries and provide timely information on products, services, and customer orders.
• Process and manage orders ensuring accurate entry and timely fulfillment, with a focus on delivering excellent customer experiences.
• Offer expert product recommendations to assist customers in selecting the right products based on their needs, resulting in increased satisfaction and loyalty.

Requirements:

• Excellent communication skills with the ability to effectively respond to customer inquiries via phone, email or chat platforms


• Able to work accurately under pressure while managing multiple tasks at one time


• Familiarity with software systems for managing orders is preferred but not required


• Maintain confidentiality of all customer interactions as well as maintain positive working relationships within your team