Executive, Customer Service

Responsibilities

This position is responsible in supervising and leading the day to day customer services role and activities effectively. To ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Sea Import Department

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace sea import files and reporting
• Use workflows on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely clients and service providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain good relationships with suppliers (carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in a...