Executive, Customer Service

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This role exists to handle policy servicing transactions and deliver quality customer service. The key result indicators are:

Key Result Indicators

• Provide excellent customer service to policy owner, business partner and public through various means including but not limited to letter, email, audio/video call, in-person meeting, etc.
• Process policy servicing transactions independently with zero error and within target turnaround time.
• Report and elevate any daily operations issues and propose feasible solutions for management review.
• Manage the file retention and destruction process.

Responsibilities

• Collaborate with business partner and different internal teams to deliver quality customer service.
• Handle enquiry/feedback/complaint from internal and external customers through different means of cont...