Job Description

Objective:

This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.

Key Responsibility:

Customer Relationship Management

  • Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
  • Maintain up-to-date customer records, delivery status reports, and order documentation.
  • Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.

    • Operational Support & Coordination

  • Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
  • Analyze customer service trends, report recurring issues...

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