Job Description

Role Responsibilities:

  • Handle customer interactions across voice, chat, and email channels
  • Resolve service inquiries and escalate complex issues as needed
  • Participate in training sessions for GDS (Amadeus) and service quality
  • Maintain compliance with internal policies and shift protocols

Key Deliverables:

  • Deliver high-quality customer experiences with minimal supervision
  • Meet SLA targets for response and resolution times
  • Accurately log and track issues in internal systems
  • Support service continuity in 24/7 rotational shift model


Skills Required
Customer Service, Chat Process, Email Support, Voice Process, Amadeus

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