Job Description

Role Responsibilities:

  • Respond to customer queries via voice, chat, and email channels
  • Resolve routine and complex issues with professionalism
  • Participate in training and upskilling programs
  • Escalate concerns per escalation matrix and follow up

Key Deliverables:

  • Consistent achievement of service quality benchmarks
  • Effective use of internal systems for issue tracking
  • Adherence to shift and work discipline protocols
  • Maintain positive customer satisfaction metrics


Skills Required
Customer Service, International Voice Process, Chat Process, Email Support, Process Orientation

Apply for this Position

Ready to join Shashwath Solution? Click the button below to submit your application.

Submit Application