Job Description
Profile Summary:
- We are looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with servicing the company's client base
- Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints
- Utilize computer applications to provide professional service
Primary Job Responsibilities:
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients, and vendors, and escalates areas of concern to the appropriate supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information, and job performance
- Adheres to all company and specific Contact Center policies and procedures
- Completes any work as assigned by management
Education and Essential Experience:
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