Executive Director - C&IB Operations

Job Description

Director – Corporate & Institutional Banking (C&IB) Operations

Location: India GCC

Reporting to: Global / Regional Head of C&IB Operations

Level: Director / ED

Role Purpose

The Director – C&IB Operations is a senior leadership role responsible for end‑to‑end ownership of Corporate & Institutional Banking operations within the India GCC. The role provides strategic and operational leadership across Transaction Banking, Trade & Working Capital, and Markets Operations , ensuring service excellence, operational resilience, regulatory compliance, and continuous transformation for global C&IB clients.

This role acts as a key partner to C&IB bankers, product heads, technology, and risk , and owns the delivery of scale, complexity, and change from the India GCC.

Key Responsibilities

1. End‑to‑End Operations Leadership

• Own global delivery for C&IB operations , including:
• Transaction accounts, payments, deposits, merchant acquiring, and commercial cards
• Trade finance & working capital operations (LCs, guarantees, SCF)
• Markets & treasury operations support (FX, derivatives, commodities)
• Ensure consistent, high‑quality service delivery across regions, products, and client segments
• Drive operational stability, capacity planning, and scalability

2. Risk, Controls & Regulatory Management

• Own first‑line risk & controls for C&IB Operations
• Ensure compliance with AML, sanctions, financial crime, and regulatory requirements
• Lead audit engagements, regulatory reviews, and issue remediation
• Maintain a strong control environment with clear governance, KRIs, and SOPs

3. Client & Business Partnership

• Act as a senior operations partner to C&IB Relationship Managers, Sales, and Product
• Support client escalations, service reviews, and complex transaction resolution
• Contribute to client retention, operating account primacy, and revenue enablement

4. Change, Transformation & Technology Enablement

• Lead process transformation, automation, and digitisation initiatives
• Partner with Technology teams on:
• Platform modernisation and migrations
• Payments, trade, and markets systems enhancements
• Data, reporting, and operational analytics
• Drive productivity, cost optimisation, and risk reduction through change programs

5. People & Leadership

• Lead and develop large, multi‑layered teams (Managers, Senior Managers, VPs)
• Build strong leadership bench strength and succession pipelines
• Foster a culture of ownership, accountability, and continuous improvement
• Manage workforce strategy, skills transformation, and talent retention

6. Governance & Global Stakeholder Management

• Represent India GCC in global C&IB operations governance forums
• Partner closely with onshore operations, product, risk, and technology leaders
• Provide transparent reporting on performance, risk, capacity, and transformation progress

Key Stakeholders

• C&IB Relationship Management & Sales
• Transaction Banking, Trade & Markets Product Teams
• Technology & Transformation
• Risk, Compliance & Financial Crime
• Global Operations Leadership
• Onshore Regional Operations Teams

Skills & Experience

Essential

• 22+ years of experience in C&IB / Transaction Banking / Markets Operations
• Proven leadership of large‑scale, complex operations in a global bank
• Strong understanding of payments, trade finance, and/or markets operations
• Deep experience in risk, controls, audits, and regulatory engagement
• Track record of leading transformation and change programs

Preferred

• Prior experience in a Global Capability Center (GCC) environment
• Exposure to global stakeholder management and matrix organizations
• Experience working closely with technology and data teams
• Lean, Six Sigma, or transformation credentials (desirable)

Education

• Graduate / Post‑graduate in Finance, Commerce, Business, or related discipline