Job Description
We are thrilled to announce an opportunity to join our team as:
Executive Engagement Manager
SoftwareOne
Full-time | Mexico City | Hybrid
The Executive Engagement Manager plays a strategic role in driving client success, growth, and long-term partnership value. Acting as a senior counterpart to a Customer Success Manager (CSM), this position focuses on building executive-level relationships, ensuring operational excellence, and aligning technology solutions with the client's business objectives.
Key Responsibilities:
Build and maintain strong relationships with C-level and senior executives, acting as a strategic advisor and primary point of contact for Managed Services engagements.
Champion a customer-first mindset, ensuring all interactions deliver measurable value and exceed client expectations.
Translate business objectives into actionable strategies, ensuring solution delivery aligns with client goals and delivers tangible outcomes.
Oversee service deliv...
Executive Engagement Manager
SoftwareOne
Full-time | Mexico City | Hybrid
The Executive Engagement Manager plays a strategic role in driving client success, growth, and long-term partnership value. Acting as a senior counterpart to a Customer Success Manager (CSM), this position focuses on building executive-level relationships, ensuring operational excellence, and aligning technology solutions with the client's business objectives.
Key Responsibilities:
Build and maintain strong relationships with C-level and senior executives, acting as a strategic advisor and primary point of contact for Managed Services engagements.
Champion a customer-first mindset, ensuring all interactions deliver measurable value and exceed client expectations.
Translate business objectives into actionable strategies, ensuring solution delivery aligns with client goals and delivers tangible outcomes.
Oversee service deliv...
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