Job Description
Job Description
This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers’ needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that the Livspace team is also abiding by keeping Customer Satisfaction as the primary objective of the Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same. The role would require conversion of customers: delivering Livspace concept brief and onboarding and delivering exemplary customer experience.
- Adherence to DILO and updating it on the platform regularly.
- Tour of EC to all visitors, ensuring Livspace concept is delivered well.
- Raise request/ allocate designers to all visitors.
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