Job Description
- Assist staff with resolving payment issues, such as problems processing credit cards or guest billing discrepancies.
- Follow up with guests to ensure satisfaction regarding service recovery or issue resolution.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
- Handle all payment types including cash, checks, debit, and credit cards; accurately set up guest accounts.
- Anticipate and manage overbooking situations, securing alternative accommodations for guests as needed.
- Block rooms and manage special requests and requirements in the property management system.
- Coordinate with Bell Services and Housekeeping to ensure room readiness and service delivery.
- Document and review relevant information in shift logs and memo books for operational continuity.
- Count cash drawer at beginning and end of shift; reconcile and drop receipts in accordance with accounting standard...
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