Job Description

Shangri-La Eros New Delhi

Job Summary/ Purpose:

Under the general guidance of the Director of Rooms the Executive Housekeeper is responsible for the general administration and operation of the Housekeeping Department (Floors, Public Area), and provides supervision, direction and leadership to ensure friendly, efficient and customer-oriented service in the Housekeeping department, including Laundry.

Duties

1. Conducts daily staff briefings, highlighting the following:

  • Occupancy forecast, VIP/Group arrivals, Staffing
  • Complaints (based on DMs log), Business for the day
  • Staff productivity (guestrooms cleaned per service associate)
  • Public area condition

    • 2. Prepares monthly forecast for the housekeeping department and coordinates with Laundry Manager for the monthly forecast for Laundry.

    3. Attends P&L reviews and prepares rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc.

    4. Prepares details of guestroom and cleaning supplies and equipment, uniforms, linen and flowers for the covered year.

    5. Provides labor needs details to HRD for incorporation in the labor cost budget.

    6. Carries out quality control activities and maintains/upgrades standards by:

  • Conducting quality inspections of public areas (at least 3 complete rounds / day)
  • Conducting quality inspections of guestrooms by spot checking 10 guestrooms per day, thrice a week; an average of 7-10 rooms per day).
  • Together with HRD and linen/laundry, conducting quality inspection of all linen and uniform by randomly checking all items once in a quarter.
  • Conducting quality inspection of the heart-of-the-house areas on a random basis, quarterly.
  • Preparing a quarterly cyclical cleaning schedule for the Service Leaders to implement together with the Associates.

    • 7. Ensures that training objectives and activities are aligned with operational objectives

    8. Discusses training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities.

    9. Establishes procedures for controlling expenses and ensures that these are consistently implemented in all housekeeping sections.

    Requirements

  • Hotel Management Graduate or Diploma in Hotel Management.
  • Minimum 10 to 12 years of work experience of Housekeeping in the hospitality.
  • 3-4 year as Executive Housekeeper in a deluxe hotel / international hotel.
  • Self-starter, excellent communication skills, interpersonal skills, team-building skills and eye for detail along with excellent organizational skills.

    • Shangri-La Eros New Delhi

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