Job Description

Employee Name

BASIC INFORMATION

POSITION/ ROLE

Executive – AMC Delivery

LOCATION

Vizag

DEPARTMENT

CC AMC Delivery

Description

  • Coordinate with customers, vendors, logistics, and warehouse teams to ensure timely execution of AMC contracts.
  • Ensure adherence to the target plan and milestones.
  • Provide preventive maintenance services, warranty services, and AMC services and break down.
  • Conduct repair service inspections and rectifications.
  • Manage booking, billing, and call management (Response Time, Turnaround Time).
  • Conduct material management and ensure optimal manpower utilization.
  • Release purchase orders (PO) on time.
  • Maintain and update Customer Relationship Management (CRM) systems.
  • Drive spare parts sales to customers.
  • Ensure adherence to response and resolution times for complaints as per the establ...

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