Job Description

Job Opening

Executive Information Technology

2-4 years

Navi Mumbai

Job Description

  • Oversee Helpdesk Ticketing System - Ensuring tickets logging, distribution i.e. resource allocation, tracking & Follow-up & get it resolved in timely manner. 2.Supervise IT staff - Manage day-to-day activities of the help desk team, ensuring proper staffing levels and task allocation. 3.Helps in establishing and maintaining SLAs, which define the expected response and resolution times for various issues. 4.Escalate complex issues based on priority referring to escalation matrix. 5.Coordinate between end-users and the IT department, ensuring clear and effective communication throughout the support process. 6.Ensure customer satisfaction through continuous status information. 7.Provide required support to IT Tech Support Team. 8.Assist in designing IT SOPs 9.Create, develop, update documentations, help sheets, FAQs, and other documentati...

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