Job Description
Description
Roles & responsibilities
We are recruiting for the Analyst/Associate Consultant position in the Digital Gateway Application support team. As an Associate Consultant/Analyst level in this team, your responsibilities will include:
·Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).
·Monitor ticket queues and prioritize based on urgency and impact.
·Follow standard operating procedures (SOPs) for resolution.
·Escalate issues when necessary to Level 2/3 teams.
·Global Application Support (24/7 Window)
·
•Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.
·Respond to user queries via email, chat, or ticketing systems.
·Perform initial diagnosis and provide solutions or workarounds.
·Maintain shift handover logs and ensure continuity.
·Collaborate with infrastructure, application, and b...
Roles & responsibilities
We are recruiting for the Analyst/Associate Consultant position in the Digital Gateway Application support team. As an Associate Consultant/Analyst level in this team, your responsibilities will include:
·Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).
·Monitor ticket queues and prioritize based on urgency and impact.
·Follow standard operating procedures (SOPs) for resolution.
·Escalate issues when necessary to Level 2/3 teams.
·Global Application Support (24/7 Window)
·
•Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.
·Respond to user queries via email, chat, or ticketing systems.
·Perform initial diagnosis and provide solutions or workarounds.
·Maintain shift handover logs and ensure continuity.
·Collaborate with infrastructure, application, and b...
Apply for this Position
Ready to join BSR & Co? Click the button below to submit your application.
Submit Application