Executive Lounge Supervisor

EOE/AA/Disabled/Veterans

An Executive Lounge Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will I be doing

As an Executive Lounge Supervisor you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge Supervisor contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Manage the performance of the Executive Lounge in the hotel
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Handle enquiries and complaints promptly and efficiently
• Ensure that all Guest suppl...