Executive, Loyalty Operations

Job Description

• Providing comprehensive support throughout the entire membership application process, from initial receipt and processing to post-application administration.

• Handle administrative responsibilities by thoroughly verifying the completeness and accuracy of membership application forms, and by uploading both the forms and supporting documents into the CRM system.

• Regularly update and maintain members’ details in the CRM database to ensure accuracy and up-to-date records.

• Respond promptly to members’ enquiries received through all communication channels, including email, Zendesk, phone, and social media, ensuring that each query is addressed within the stipulated timelines.

• Oversee the administration, issuance, and management of all HomeTeamNS electronic vouchers.

• To provide comprehensive support for the enhancement and management of the CRM and mobile applic...