Executive Office Intern

The Executive Office Intern provides high-level administrative and operational support to the General Manager and the Hotel Leadership Team. This role is designed for a future leader who wants to understand the complexities of hotel management, including financial performance, guest satisfaction (HeartBeat), and stakeholder management.

Key Responsibilities:

1. Administrative Support to the General Manager

• Manage the GM's calendar, including scheduling high-priority meetings and coordinating travel arrangements.
• Prepare agendas, take minutes during HOD meetings, and follow up on action items.
• Draft professional correspondence in English to VIP guests, corporate offices, and hotel owners.

2. Guest Relations & VIP Handling

• Monitor guest feedback through IHG's HeartBeat system and assist the GM in drafting personalized responses to high-profile reviews.
• Coordinate the arrival of VIP guests, ensuring their ...