Job Description
**Your Role**:
You will be in customer service delivering exceptional support to our Cxx-level leaders and their support staff. The primary focus of this high-profile role is to ensure that the technology needs of our Executive team are being addressed proactively. When you are not doing this, you will assist at our helpdesk with in-person support for employees.
This role also involves scheduled on-call coverage, after-hours support, and periodic off-site services for business partners at the executive level, including meetings, conferences, and events.
- Provide extraordinary IT support to customers at the Cxx level, and ensure an overall high level of customer satisfaction.
- Ensure service levels for customers are met, and exceeded - find opportunities for improvements and implement these as needed.
- Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)
- In partnership with other team members, lead the testing, configuration,...
You will be in customer service delivering exceptional support to our Cxx-level leaders and their support staff. The primary focus of this high-profile role is to ensure that the technology needs of our Executive team are being addressed proactively. When you are not doing this, you will assist at our helpdesk with in-person support for employees.
This role also involves scheduled on-call coverage, after-hours support, and periodic off-site services for business partners at the executive level, including meetings, conferences, and events.
- Provide extraordinary IT support to customers at the Cxx level, and ensure an overall high level of customer satisfaction.
- Ensure service levels for customers are met, and exceeded - find opportunities for improvements and implement these as needed.
- Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)
- In partnership with other team members, lead the testing, configuration,...
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