Job Description
- Administer all Procurement System and data management to ensure accuracy and reliability.
- Provide and deliver second-level support by analysing, troubleshooting and resolving issues for Business Users, Business Enablers and Vendors.
- Single point of contact between IT and Service Provider for all issues related to Procurement System.
- Monitor and actively follow up on all IT and Service Provider issues and service requests, coordinating communication and escalation as needed to ensure timely, comprehensive, and satisfactory resolution.
- Maintain and analyse support activity tracking, providing recommendation for process improvement to enhance efficiency.
- Participate in all the system testing cycles for Procurement System enhancements and implementations.
- Identify and recommend improvements to Procurement System to optimize performance.
- Develop and maintain user guides and administrative documentation for Procurement...
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