Executive - Regional Network Control Centre (332798)

Job Title Executive – Regional Network Control Centre
 Function Operations
 Reports To Regional SFC Fleet & Network Manager
 Location Region
 Travel Required 25% ? 50% ☐ 75% ☐
 About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care— Blue Dart is where you belong. Position Overview: The Executive – Regional Network Control Centre is responsible for real-time monitoring and control of surface network movements within the region. The role focuses on tracking vehicle movements, monitoring schedule adherence, managing exceptions, and coordinating with operations teams to minimize delays and service disruptions. This role acts as the first line of operational control and escalation for regional surface network performance. Job Purpose: To ensure uninterrupted surface network operations by providing real-time monitoring, exception management, and coordination support, enabling adherence to committed TATs and service standards across the regional logistics network.

 Key Roles & Responsibilities: Network Monitoring & Control • Monitor real-time movement of surface vehicles across regional routes using tracking and telematics systems. • Track adherence to planned schedules, departure times, and arrival timelines. • Identify delays, deviations, and exceptions impacting network performance. Exception Management & Escalation • Flag transit delays, route deviations, vehicle breakdowns, and operational disruptions. • Coordinate with fleet, hub, and line-haul teams to initiate corrective actions. • Escalate critical exceptions to Regional SFC Fleet & Network Manager as per defined protocols. Schedule & TAT Adherence • Track key TAT milestones across first-mile, middle-mile, and last-mile handovers. • Support recovery actions to minimize service impact during delays. • Ensure timely communication of potential service risks to stakeholders. Data Tracking & MIS Support • Maintain accurate logs of network movements, delays, and exceptions. • Support preparation of daily and periodic network performance MIS. • Track key control metrics such as on-time departures, arrivals, and exception closure. Coordination with Operations Teams • Coordinate with hubs, delivery centers, fleet teams, and surface line-haul operators. • Support smooth handovers between network legs through timely information sharing. • Assist operations teams during peak periods and high-volume days. Process Adherence & Compliance • Follow defined network control SOPs and escalation matrices. • Ensure accurate data capture and compliance with control centre processes. • Support audits and reviews by providing movement and exception data. Qualifications & Experience: Education • Essential: Graduate degree in Logistics, Supply Chain, Operations, or a related field. • Preferred: Diploma or certification in Logistics, Transportation, or Operations Management. Experience • 1–3 years of experience in logistics operations, network monitoring, fleet coordination, or control tower–type roles. • Exposure to surface transportation, line-haul operations, or express logistics environments preferred. • Experience working in shift-based or time-critical operations is an advantage Skills & Capabilities: Core Technical Skills • Understanding of surface logistics and line-haul operations • Real-time monitoring and exception tracking • Basic data analysis and MIS preparation • Familiarity with tracking systems, GPS, or TMS platforms Behavioural Competencies • Strong attention to detail and situational awareness • Ability to work under pressure in time-sensitive environments • Clear communication and escalation skills • Coordination and teamwork orientation • Willingness to work in shifts, if required Key Performance Indicators: Sr. No. KRAs KPIs 1 Network Visibility % of movements tracked in real time 2 Schedule Adherence On-time departure and arrival performance 3 Exception Management Timeliness of issue identification and escalation 4 Service Continuity Reduction in service-impacting delays 5 Data Accuracy Accuracy and completeness of control centre MIS 6 Process Compliance Adherence to network control SOPs Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: • Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. • Competitive pay and performance-linked rewards that truly recognize your impact. • Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. • Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. • A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. • Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. • The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unaJob