Executive, Reservation

Job Description

Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update
- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay
- Resolve escalated guests' concerns and feedback relating to reservation requests
- Monitor guest satisfaction levels and feedback for service improvement Manage reservation operations - Check reservation records and reservation data entry in the property management system to ensure data and documentation accuracy
- Keep track of all reservation transactions including offers, options, confirmations, reminders, deposits, billing and no shows
- Collaborate with relevant departments on group allocations and reservations and special guests' requests
- Monitor team's compliance with property's standards and procedures for reservation operations
- Execute risk response activities to manage system downtime Manage room invent...