Executive - Sales Support

Key Responsibilities

Lead & Sales Management

• Oversee lead generation from social media platforms and exhibitions, ensuring proper assignment to field executives and self-managed leads.
  

• Record, track, and follow up on leads received from service engineers.
  

• Manage dealership agreements and support weekly sales planning activities.
  

• Prepare quotations for both personal sales and field executives’ requirements.
  

Customer Engagement

• Make a minimum of 50 outbound calls per day to engage prospects and close orders.
  

• Communicate with customers via email and WhatsApp for Export and SBU 5 products.
  

• Respond promptly to social media inquiries and comments to nurture potential leads.
  

• Generate P1 leads for self and service engineers in regions without sales executives.
  

• Independently close orders in regions without dedicated field executives.
  

Target Achievement & Reporting

• Consistently meet monthly order booking and dispatch targets.
  

• Prepare and submit daily, weekly, and monthly reports comparing targets versus actual performance.
  

Collaboration & Process Improvement

• Work closely with sales and service teams to ensure excellent customer support.
  

• Regularly update lead status and sales performance in the CRM system.
  

• Contribute to process improvements and customer engagement strategies.
  

• Audit P1 leads for all executives to ensure data accuracy and lead quality.
  

Requirements

• Fluency in Hindi (mandatory).
  

• Strong communication and persuasion skills.
  

• Proven ability to achieve sales targets.
  

• Experience in call center sales or telesales is preferred.
  

• Customer-focused attitude with strong follow-up skills.
  

Benefits