Executive Support Eng II (RED)

Job ID: | Amazon.com Services LLC

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT needs. Our customers need timely, accurate, and professional support to minimize downtime and disruption. A successful Executive Support Engineer excels in a fast‑paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines, and know how to convey that knowledge to customers with all levels of technical knowledge.

Key Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Collaborate with internal teams or vendors to execute projects and resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks; create or improve small tools that help make t...