Job Description

Company :

Sime Darby Beyond Auto Sdn. Bhd.

Job Purpose

  • Manage and plan for the Technical Support.
  • Liaise with all the retail technical team to resolve technical matters in the branches / dealers.
  • Ensure dealers follow the aftersales technical guidelines and process developed by SDBA and BYD Principal.
  • Resolve the critical technical issues from the dealers based on the technical report.
  • Provide a high-quality technical report to the BYD Principal for addressing or enhancing unresolved technical issues.

    • Job Content

  • Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.
  • Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.
  • Observe and develop S.O.P to improve the after-sales operation process and te...

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