Executive – Volunteer Management

Methodist Welfare Services (MWS) is all about empowering people to have life to the full.

We are a non-profit organisation serving people across all ethnicities and religions. We recognise that the people we serve may experience poverty in different ways – weak social support or fractured relationships, poor health, a sense of hopelessness, or a lack of means. We journey alongside them to uncover their inherent strengths, affirm them and support them holistically towards a better life. While MWS' sphere of impact has expanded since our founding, our core spirit of social holiness remains unwavering.  Today, we serve over 20,000 beneficiaries, including children from disadvantaged backgrounds, youths at risk, families in distress, seniors who are socially isolated, and the chronically ill and destitute.

Responsibilities

• Support the development, implementation and constant improvement of the Volunteer Management (VM) structure and process and centre compliance.
• Responsible for implementing overall VM strategy and plan which include:
• Giving input on volunteering programmes and community outreach projects in discussion/collaboration with MWS centres and other stakeholders (churches, corporates, schools)
• Supporting the development of relevant training content as well as trainers to equip volunteers to perform their job roles
• Establishing and leveraging on volunteer relationships to develop deeper and more sustainable partnerships for MWS
• Managing the volunteer database and generate insights and recommendations from volunteering data
• Conducting regular volunteer needs assessments
• Managing communications and mobilisation of volunteers according to needs on the ground
• Assisting on the development of appreciation incentives and events for volunteers
• Enlarging base of corporate volunteering partnerships
• Identify publicity needs for volunteer campaigns and support development of publicity materials required to highlight MWS volunteering needs and opportunities.
• Manage volunteer relationships which includes managing new volunteer signups, developing and tracking engagement plans.
• Work with MWS volunteer leads towards the sharing and adoption of agreed programmes, standards and guidelines.
• Ensure that all centres comply with volunteer management SOPs and implement risk management procedures
• As a team player, help achieve set fundraising targets through planning and implementation of assigned donors and campaigns
• The role requires close collaborations with MWS' network of centres and entails working and meeting cross-centre teams on a regular basis.

Job Requirements

• Degree Holder in relevant qualifications.
• Minimum of 1-3 years' work experience in project/event management, training and programme development (for senior role – 3 to 5 years of working experience)
• Experience in volunteer management in the social service industry is advantageous
• Strong in writing, communicating in English and conversant in a 2nd language
• Comfortable with making presentations and public speaking