Job Description

The Experience Design Lead will lead a multidisciplinary design team within Manulife Life Insurance Company, Singapore (MLS) covering UX/UI and Service Design and translating insights into human‑centred, innovative products, services, and end‑to‑end experiences across digital and operational touchpoints. 

Position Responsibilities:

Design Strategy, Standards & Governance 

  • Establish UX/UI and Service Design strategy within MLS; align local initiatives with regional/global design standards and design system. 

  • Build and maintain local libraries that complement the overarching design system; contribute market-specific patterns and insights. 

  • Influence and gain consensus across diverse stakeholders to align to design standards, especially when priorities compete. 

    • Portfolio, Project & Capacity Management 

  • Own portfolio planning and resourcing; forecast capacity, assign work, and track delivery a...

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