Experience Design Lead

The Experience Design Lead will lead a multidisciplinary design team within Manulife Life Insurance Company, Singapore (MLS) covering UX/UI and Service Design and translating insights into human‑centred, innovative products, services, and end‑to‑end experiences across digital and operational touchpoints.

Position Responsibilities

Design Strategy, Standards & Governance

• Establish UX/UI and Service Design strategy within MLS; align local initiatives with regional/global design standards and design system.
• Build and maintain local libraries that complement the overarching design system; contribute market-specific patterns and insights.
• Influence and gain consensus across diverse stakeholders to align to design standards, especially when priorities compete.

Portfolio, Project & Capacity Management

• Own portfolio planning and resourcing; forecast capacity, assign work, and track delivery against deadl...