Experience Designer, Customer Experience

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As the Experience Designer, Customer Experience you will play a critical role in designing ongoing improvements to the Toast customer experience. Toast is a rapidly growing company and as more locations join the platform, we must look at how the experience of those customers can scale efficiently. This role will help shape the way in which we deliver a relevant, intuitive customer experience to meet our customers where they are, remove known sources of pain, and drive business outcomes through a differentiated customer experience. 

In this role, you will apply a human-centered design approach to create impactful and reimagined journeys in an integrated way. You will work to ensure that we’re aligned to the highest value opportunities to not only improve our cust...