Experience Management Professional

Job Overview

The Manager-Customer Concerns & Resolution position involves overseeing complaint management processes to enhance customer satisfaction.

• A minimum of 4-6 years experience in customer service management roles is required.

This full-time role demands strong analytical and communication skills, along with process improvement expertise. Furthermore, a Bachelor's degree is necessary; a Master's degree preferred.
In addition to these qualifications, the ideal candidate should have excellent problem-solving abilities and be able to work effectively under pressure.