Experience Manager

IN SHORT

Join us as Experience Manager (80100%) in Lausanne and shape the very first chapter of our clients journey. From sales handover to onboarding and launch you’ll create smooth memorable experiences that inspire confidence and turn first steps into long‑term partnerships.

YOUR RESPONSIBILITIES

Client Onboarding & Trial Success

• Support clients directly from the point of sales handover through to conversion.
• Serve as the primary contact during the trial period providing guidance, structure and clarity.
• Strengthen and nurture client relationships early to lay the foundation for long‑term success.

Launch Coordination & Event Management

• Organize and manage key events such as launch days and events.
• Coordinate with SH and B2B as needed to ensure smooth implementation and a memorable client experience.
• Act as the go‑to person for any trial‑phase events or processes. ...