RESPONSIBILITIES:

* Managing leads, appointments, and CRM data integrity

* Supervising and training BDC staff to meet performance goals

* Ensuring prompt, professional customer communication (phone, email, chat, text)

* Coordinating with sales and service teams to maximize opportunities

* Developing follow-up processes and campaigns to drive engagement

 
* Tracking KPIs, generating reports, and optimizing lead conversion

EXPERIENCE:

* 1–3 years of experience in customer service, automotive, or internet sales preferred

* High school diploma or equivalent

* Some college or a degree in business, marketing, or a related field preferred

* Strong computer proficiency (CRM systems, Excel, Outlook, etc.)

* Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Elead, Reynolds and Reynolds)

*...