Job Description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth in our contact center.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

  • Serve as the primary point of contact for assigned client accounts.
  • Conduct regular business reviews and performance presentations.
  • Monitor service delivery and ensure adherence to SLAs and KPIs.
  • Collaborate with operations,...

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