Job Description
Purpose
This role provides technical support and expertise to the sales team and customers. Key Missions
Ensures to be the main contact point for technical topics between customers and IDEMIA
Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
Promotes IDEMIA products and services to customers
Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
Implements projects
Collects functional requirement specifications for applicable products with the customer
Manages the product selection process and ensures the right product is selected to match customer's requirement
Participates in the project delivery and technical implementation
Coordinates final validation for applicable products with customers
Mainains a close relationship with technical counterpart of custome
Engages constantly in product specification reviews to upsell and influence the next product evolution
Assists in quality complaints from customer on delivered products through first level local troubleshooting
Supports quality team in the resolution of problem and coordinates response or communication to the customer Promotes and implements standard and customized products for medium to large-size customers
Assists in troubleshooting and quality complaint resolution
Works independently with general supervision
May help and assist other team members Profile & Other Information
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