Expert - EU RD

About the job

Accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction

Responsibilities

• Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department
• Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require
• Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas
• Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
• Providing expert advice to BAU team...