Job Description

Overview

Purpose of Position: Delivering order fulfilment to contracted service standards for a defined portfolio of clients - both UK and internationally. Primary customers will be classed as 'export customers'. These will need specific paperwork completing and documents prepared for these customers.

Responsibilities

  • Receive and process Export orders
  • Manage process from order receipt to despatch
  • Prepare and review necessary documentation
  • Liaise with client Export Team
  • Ensure correct stock used by Warehouse Team
  • Work with Transportation teams
  • Working in a team, receive and process UK orders, including EDI and manual orders, and deal with order fulfilment issues
  • For both UK and Export orders, will need to
  • Maintain effective communication with the customer on order fulfilment
  • Process invoices and resolve invoice queries
  • Effectively manage communication with 3PLs, ...

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