Job Description
FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management Organisation
CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
Package:
Responsibilities:
CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
Package:
- Competitive salary of £30,000 per annum (depending on experience)
- Core hours are Monday - Friday (40 hours per week)
- 25 days annual leave plus bank holidays
- Generous workplace pension scheme
- Training, development & progression opportunities
Responsibilities:
- Lead, coach and motivate the helpdesk team to deliver exceptional service
- Ac...
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