Facilities Operations Analyst (Call Center Support)

**Description:** This position is a Facilities Operations Analyst where you will be responsible for operating the Facilities Call Center and supporting the maintenance operations. The role requires the ability to utilize the CMMS system, phone, computer and other systems for creating, monitoring and communication of work orders and other operational needs. In this position, you will be responsible for:
• Monitoring and answering all calls and TEAMS messages to the Help Desk center
• Answering emails via the organization resource account
• Monitoring and responding to the Site Assistant Manager (SAM) request
• Supporting the Facilities website for updates and other information
• Contacting the appropriate POCs for emergencies
• Customer Service relationships and communications
• Tracking of performance metrics
**Basic Qualifications:**
-Minimum 1 year experience with Customer Service experience (ex: Help Desk or Call Center)
-Excellent communication skill...