Job Description
- Maintain client satisfaction by resolving Helpdesk tickets within SLA time limit.
- Resolve meeting & Conference room reservation requests by checking the availability & confirming prior to timeline along with needed support such as Checking the upkeeping of meeting rooms Setup preparation, food services & Stationary.
- Resolve technical/Soft queries via phone, email, or chat in a timely manner.
- Log, track, and prioritize support tickets in a helpdesk management system.
- Escalate unresolved issues to higher-level support or specialized teams & get the resolved to maintain the SLA.
- Document all incidents, solutions, and follow-up actions in the helpdesk system.
- Maintain Helpdesk documentation for common issues, solutions, and troubleshooting steps.
- Share insights on recurring problems with management to assist in process improvements.
- Support Audit documentation for centralized source & to ensure that the data co...
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