Fairfield Inn & Suites Dallas Mesquite - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

The Fairfield Inn & Suites Dallas Mesquite hotel is newly renovated and centrally located in Mesquite, TX within a close proximity to the Mesquite Convention Center. We're also next door to Celebration Station, Mesquite's own amusement park, just a few miles from Mesquite Championship Rodeo, a short commute to Fair Park and Cotton Bowl Stadium, and 20 minutes from Downtown Dallas. Visitors to our Marriott hotel enjoy spacious rooms with free WiFi, fresh fluffy linens, complimentary toiletries for guest convenience and more! Guests can start each day with breakfast on us at our complimentary hot breakfast buffet, and take a dip in our indoor pool or hot tub. Our 24-hour fitness center features a variety of cardio and free weight options travelers to use during their stay with us. At the Fairfield Inn & Suites Dallas Mesquite, our guests are our #1 priority.

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