Job Description

Career Opportunities

Family Support Consultant

Job no: 514207
Work type: Full Time
Location: Brisbane
Categories: Administration, Call Center & Customer Service, Education & Training

What we’re looking for:

This position is responsible for supporting our network of childcare centres and families, utilising our existing systems and databases. You’ll also be responsible for keeping tabs on our Key Performance Indicators (KPIs) such as customer satisfaction, calls, booking tours and enrolments whilst managing customer feedback and offering the best experiences to our families.

The role:

You will be responsible for:-

  • Supporting the centres to convert customer enquiries to bookings, waitlist and/or centre tours
  • Maintaining records of all customer interactions using our databases and systems (XAP)
  • Selling the benefits of our child care ce...

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