F&B Executive

We are seeking a dynamic and customer-focused F&B Executive to join our team at Grand Mercure Mysore, India. As an F&B Executive, you will play a crucial role in ensuring exceptional dining experiences for our guests while overseeing the day-to-day operations of our food and beverage outlets.

• Coordinate and supervise opening and closing duties, ensuring all settings meet our high standards
• Assist management in supervising junior team members and casual labor, ensuring tasks are completed efficiently and to departmental standards
• Manage restaurant reservations, including taking bookings, handling cancellations, and reconfirming reservations
• Take food and beverage orders, accommodating guest preferences and dietary requirements
• Deliver exceptional food and beverage service in accordance with established standards and procedures
• Implement upselling techniques to maximize sales revenue and promote other dining venues when appropriate
• Maintain a personalized approach to service by remembering individual patron preferences
• Ensure compliance with food safety and hygiene standards (HACCP)
• Handle guest complaints and comments professionally and efficiently, reporting any issues to management
• Oversee assigned work stations and assist in outlet operations in the absence of management
• Collaborate with other F&B outlets during peak times or as required
• Contribute to the continuous improvement of service standards and operational efficiency

• Proven experience in food and beverage service, preferably in a supervisory role
• In-depth knowledge of food and beverage service standards and practices
• Strong leadership and team management skills
• Excellent customer service skills with a focus on creating memorable dining experiences
• Proficiency in reservation management systems and point-of-sale (POS) software
• Thorough understanding of food safety and hygiene standards (HACCP)
• Demonstrated ability to upsell and maximize revenue
• Strong problem-solving skills and ability to handle guest complaints effectively
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational abilities
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to thrive in a fast-paced, high-pressure environment
• Knowledge of local and international cuisine and beverage trends (preferred)
• Hospitality management degree or relevant certification (preferred)
• Fluency in English; knowledge of additional languages is a plus