Job Description

Responsibilities:


  • Strive to exceed service standards by supporting staff and monitor that service staff are adhering to the standards

  • Provide training of protocols, policies, and procedures to all staff members

  • Ensure staff have complete knowledge of menu offerings and are confident offering suggestions

  • Develop employees and provide ongoing staff training in the form of daily coaching and employee feedback

  • Effectively address members concerns and complaints immediately; communicate member concerns with management in a timely manner as part of the member feedback process

  • Actively contribute to department teamwork including communication and collaboration with the culinary team

  • Assist management with daily food & beverage administrative duties as required, not limited to, but including opening, mid-day and closing duties of staff members and supervisory end-of-night closing procedures
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