FBS Customer Care Representative

Join a New Project with One of the Largest Insurance Groups in the World Position: Customer Care Representative Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza 4200, Trojes de Alonso Schedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM About the Opportunity We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. What You’ll Do As a key member of our Customer Service team, you’ll: Respond to inquiries related to insurance policies and coverage Resolve moderately complex issues with empathy and professionalism Interpret policy details and make informed decis...