Job Description

Team Function:

The Insurance Mainframe Job Subject Matter Expert (SME)  team is responsible for ensuring the stability, performance, and operational integrity of the mainframe environment supporting insurance applications. Key functions include:

Core Responsibilities

  1. Incident Management
    • Analyze and resolve job failures, spool issues, and performance bottlenecks.
    • Provide root cause analysis (RCA) and implement preventive measures.
  1. Environment Support
    • Maintain mainframe environments for development, testing, and production.
    • Coordinate with infrastructure teams for system health and resource optimization.
  1. Performance Tuning
    • Monitor CPU, spool, and memory utilization.
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