FBS Workforce Specialist I

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. 

About the Role

The Workforce Specialist I supports medium-term workforce planning activities (up to six weeks), including workload forecasting, staffing capacity analysis, schedule optimization, and process improvements. This role partners closely with business and operational leaders to manage capacity, achieve service level goals, improve customer experience, and drive performance ...